Tech Writer

Job#: 3031456

Job Description:

Job Title

Senior Technical Writer / Documentation Specialist (PMO)

Overview

Apex is seeking a senior-level Technical Writer to support a large documentation initiative focused on project management, project controls, and internally developed tools. This role will lead the development, restructuring, and ongoing maintenance of PMO documentation, including a large Project Management (PM) manual, standard operating procedures (SOPs), job aids, and process documentation.

The position is expected to be a long-term engagement (initially one year) and will work closely with PMO leaders and cross-functional stakeholders to capture, formalize, and maintain evolving processes as new tools and systems are rolled out.

Key Responsibilities

• Review, update, and restructure an existing PM manual currently ~200 pages, which is expected to grow significantly or be broken into more modular content.
• Develop new documentation from scratch where no existing content is available, including procedures, SOPs, and job aids.
• Conduct stakeholder interviews to extract process knowledge and document current-state and future-state workflows.
• Collaborate with PMO leadership and partner teams to define documentation priorities, criticality, and sequencing.
• Create supporting diagrams and flowcharts (e.g., using Visio or equivalent approved tools) as needed to clarify processes.
• Support documentation related to PMO tools and systems, including budgeting tools and other platforms being rolled out through the year.
• Help assess and potentially evolve documentation toward a more scalable knowledge base model over time.
• Participate in an initial assessment phase to evaluate documentation scope, effort, and sequencing, and contribute to a roadmap or prioritization deliverable.
• Maintain documentation as processes continue to change, with the goal of having draft versions of all prioritized documents completed by year-end.

Target Audience

Documentation will primarily support:

• Project Managers
• Assistant Project Managers
• Project Controls
• Cost Analysts
• Schedule Analysts
• Gatekeepers

Required Skills & Experience

• Strong technical writing and documentation skills, with experience producing large, structured manuals and procedures.
• Excellent stakeholder interviewing and facilitation skills to extract and translate process knowledge.
• Ability to organize, restructure, and standardize complex documentation sets.
• Experience creating process diagrams and flowcharts (Visio or similar tools).
• Comfortable working in evolving environments with frequent process and tool changes.

Nice-to-Have (Not Required)

• Prior experience supporting PMOs or project management organizations.
• Familiarity with knowledge base concepts or document repositories (e.g., SharePoint), though not required initially.
• Utility industry experience is not required and is not considered a prerequisite.

Work Arrangement

• Primarily remote, with occasional on-site presence as needed for planning sessions or key stakeholder workshops.
• Preference for a candidate located regionally to allow in-person collaboration when beneficial.

Engagement Details

• Initial engagement duration: 1 year.
• Expected to start as a single senior resource, with the potential to add additional documentation support later if scope increases.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.