AKAASA Technologies
AKAASA Technologies

Senior AWS Connect Specialist (Hybrid in Wash, DC) Local Only

Hybrid in Washington D.C., DC, US • Posted 1 day ago • Updated 1 day ago
Contract W2
12 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Amazon Connect CCaaS
  • AWS infrastructure
  • AWS CI/CD
  • Lambda
  • Lex
  • and S3

Summary

Qualifications:
  • Hands on experience w/ Amazon Connect CCaaS, not AWS infrastructure - Required
  • Hands on AWS CI/CD experience to deploy code and customize AWS connect services - Required
  • Hands-on experience with Amazon Connect and other AWS cloud services is essential. Required 3 Years Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities - Required
  • Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration -Required
  • Required 3 Years - In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management - Required 3 Years
  • Required - Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management - Required
  • Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3 - Required
  • Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. - Required
  • Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience - Required
  • AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform Highly Desired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91140717
  • Position Id: CONN_AWS_Dev
  • Posted 1 day ago
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Ashish Joshi

Ashish Joshi

Recruiter @ AKAASA Technologies

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