Snow CMDB consultant

Role : Snow CMDB consultant

Location : Remote; working CST hours

Contract to hire

Project Details

• Own and manage ServiceNow CMDB as the system of record
• Serve as the CMDB & CSDM subjectmatter expert across internal stakeholders
• Lead CMDB governance, data quality, and process definition
• Translate stakeholder needs into clear requirements, processes, and user stories
• Advise on automation and process improvements (define what should be done, not necessarily implement it)
• Review ServiceNow CMDBrelated release notes and proactively flag impacts or opportunities
• Perform light configuration and platform guidance; not a heavy developer role

Team Size & Breakdown:

• Reports into a ServiceNow platform leader overseeing CMDB and related modules
• Works closely with:
• ServiceNow architects
• Senior engineers (ITOM / platform)
• Business and technical stakeholders
• No people management responsibilities

High-Level Individual Duties:

• Be the goto CMDB contact for questions, changes, and improvements
• Explain CI relationships, CSDM concepts, and CMDB structure to nontechnical audiences
• Partner with stakeholders to understand changes and impacts
• Provide recommendations on process, structure, and governance
• Stay current on ServiceNow CMDBspecific upgrades and releases

Top Must-Haves:

• Strong handson ServiceNow CMDB experience
• Deep understanding of CSDM and governance principles
• Ability to clearly explain CMDB & CSDM to technical and nontechnical stakeholders
• Experience as a senior individual contributor (not a manager)
• Strong analysis, communication, and stakeholderfacing skills
• Familiarity with ITOM concepts
• Comfortable working fully remote, aligned to Central Time

Nice To Have

• Experience with additional ServiceNow modules:
• ITSM
• Vulnerability Response
• IRM / riskrelated workflows
• Background as a ServiceNow Admin or Developer prior to focusing on CMDB
• Light scripting or technical depth (for advisory purposes, not heavy coding)

What This Role Is NOT

• Not a CMDB Architect
• Not a heavy ServiceNow Developer
• Not responsible for managing people
• Not expected to do largescale custom development