Description ServiceNow CMDB Specialist
Location: Remote
Ability to obtain a Public Trust Clearance
Position Overview
We are seeking an experienced ServiceNow CMDB Specialist to support a critical, time-bound initiative focused on improving the accuracy, reliability, and governance of configuration data across the ServiceNow platform. This role is responsible for hands-on CMDB management, ServiceNow Discovery, and alignment with the Common Services Data Model (CSDM).
The ideal candidate brings deep functional knowledge of ServiceNow CMDB and Discovery, strong infrastructure fundamentals, and the ability to collaborate effectively with infrastructure, operations, and platform stakeholders. This role plays a key part in ensuring high-quality configuration data is available to support IT operations, reporting, and decision-making.
Key Responsibilities
CMDB Management & Governance
- Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity.
- Develop and enforce CMDB policies, standards, business rules, and procedures.
- Perform regular audits, reconciliation, and health checks to ensure compliance with organizational standards.
- Configure and maintain the CMDB Health Dashboard.
ServiceNow Discovery
- Configure discovery schedules, probes, and sensors.
- Manage MID servers and credentials securely.
- Evaluate and reconcile data sources to ensure optimal discovery coverage.
- Understand and develop discovery patterns as needed.
CMDB & CSDM Alignment
- Manage CI classes and relationships within the CMDB.
- Ensure alignment between CMDB structure and the Common Services Data Model (CSDM).
- Recommend and implement automated processes to retire stale CIs and relationships.
Infrastructure & Technical Enablement
- Apply network fundamentals (IP addressing, protocols, ports, firewalls) to support discovery and CMDB accuracy.
- Support Windows and Linux environments, including DNS, DHCP, and Active Directory integrations.
- Manage service accounts and ensure secure system access.
Automation, Reporting & Collaboration
- Use basic scripting (PowerShell, JavaScript, or Python) to automate CMDB and discovery processes.
- Develop dashboards and reports to provide insights into CMDB data quality and coverage.
- Partner with IT teams, business units, and vendors to support CMDB adoption and best practices.
- Provide training and guidance to stakeholders on CMDB processes.
Requirements Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of hands-on experience working with ServiceNow CMDB.
- Proven experience supporting ITSM processes (Incident, Problem, Change, CMDB, Asset).
- Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations.
- Strong knowledge of ServiceNow CMDB architecture and platform capabilities.
- Solid understanding of networking, operating systems, and compute environments.
- Basic scripting experience (PowerShell, JavaScript, or Python).
- Excellent analytical, problem-solving, and communication skills.
- ServiceNow Certified System Administrator (CSA) - required.
- Ability to obtain a Public Trust Clearance
Preferred Qualifications
- ServiceNow Certified Implementation Specialist - Data Foundations.
- Experience with ITIL frameworks and processes.
- Familiarity with cloud or hybrid infrastructure environments.
- Knowledge of data governance or compliance standards.
- Experience with discovery or integration tools such as SCCM, ManageEngine OpManager, or similar.
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