Monitoring & Observability Engineer / Lead

Overview

Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

KPI
ServiceNow
Service Management
Artificial Intelligence
Predictive Analytics

Job Details

Monitoring & Observability Engineer / Lead

Start Date: Late Q1 2026
Duration: 6 months + extensions
Location: Remote
Type: Contract / Contract-to-Hire
Industry: Utilities / Critical Infrastructure

Overview

Mako's Utilities client is seeking a Monitoring & Observability Engineer / Lead to design and implement an enterprise-wide observability framework. This role will deliver actionable insights across infrastructure and services while aligning observability capabilities with the organization's broader automation and AI strategy.

Key Responsibilities

  • Define observability standards, architecture, and operational practices

  • Integrate monitoring across infrastructure, applications, and services

  • Establish SLIs, SLOs, and KPIs to measure reliability and performance

  • Enable proactive alerting and incident reduction through improved visibility

  • Partner with ServiceNow and SRE teams to connect observability with service management

  • Leverage observability data to support automation and AI-driven initiatives

Required Skills & Experience

  • Strong experience designing and operating enterprise observability platforms

  • Knowledge of monitoring, logging, metrics, and tracing best practices

  • Experience defining SLOs and reliability metrics

  • Ability to translate monitoring data into operational insights

Nice to Have

  • Alignment with Gartner-recommended observability practices

  • Experience in utilities or highly regulated environments

  • Exposure to AI-enabled monitoring or predictive analytics

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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