ServiceNow Engineer (ITOM / CSDM / Service Mapping)

Overview

Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

FOCUS
Data Modeling
Change Management
Collaboration
Auditing
Documentation
IT Operations
Mapping
Service Management
Workflow
Network
Cloud Computing
ServiceNow
Artificial Intelligence
Service Operations
Energy

Job Details

ServiceNow Engineer (ITOM / CSDM / Service Mapping)

Start Date: Late Q1 2026
Duration: Initial 3 6 months with extensions
Location: Remote with occasional travel to client sites as needed
Type: Contract / Contract-to-Hire / Full-Time
Industry: Utilities / Critical Infrastructure

Overview

Mako's Utilities client is seeking a ServiceNow Engineer to support modernization and automation across core service management processes. This role will focus on advancing IT Operations Management (ITOM), maturing the Common Service Data Model (CSDM), and implementing Service Mapping to improve visibility, reliability, and governance across the enterprise infrastructure landscape.

Key Responsibilities

  • Enhance and automate ServiceNow workflows supporting incident, problem, and change management

  • Design and mature CSDM structures to improve service alignment and data consistency

  • Implement and maintain Service Mapping for infrastructure and application dependency visibility

  • Reduce manual, spreadsheet-based processes through platform-native automation

  • Collaborate with infrastructure, SRE, and monitoring teams to align service data and observability

  • Ensure ServiceNow automation aligns with governance, audit, and operational standards

  • Provide documentation, configuration standards, and operational handoff guidance

Required Skills & Experience

  • Strong hands-on experience with ServiceNow ITOM, CSDM, and Service Mapping

  • Experience automating service management workflows in enterprise environments

  • Understanding of infrastructure components (compute, network, cloud) and service relationships

  • Ability to work within regulated or highly governed environments (utilities preferred)

Nice to Have

  • Experience integrating ServiceNow with monitoring and observability platforms

  • Exposure to responsible automation or AI-driven service operations

  • Utilities, energy, or critical infrastructure experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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