Description
We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday-Friday position supporting daily IT operations in a warehouse environment.
The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.
Responsibilities
Provide Tier 1 help desk and desktop support for end users
Troubleshoot hardware, software, login, and connectivity issues
Support Microsoft Windows 10/11 and Microsoft 365 environments
Manage Active Directory user accounts, password resets, onboarding, and offboarding
Support warehouse technology including Zebra printers, desktop printers, and scan guns
Perform workstation setup, imaging, and hardware troubleshooting
Document issues, resolutions, and support procedures
Assist with desktop refreshes, upgrades, and other IT projects
Required Skills
Experience providing Tier 1 help desk or desktop support
Basic troubleshooting skills in Windows environments
Experience with Active Directory and Microsoft 365
Communication and customer support skills
Ability to work independently and manage priorities
Consistent attendance and punctuality
Preferred Qualifications
Experience supporting warehouse or manufacturing environments
Familiarity with ConnectWise or similar ticketing systems
Experience supporting Zebra printers, scanners, or warehouse hardware
Requirements
Active Directory, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Network Printers, Handheld scanners
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03410-0013438835
- Posted 18 hours ago
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