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Salesforce Business Analyst - (Sales Cloud, Service Cloud, Experience Cloud) - AY

Washington, DC, US • Posted 9 hours ago • Updated 8 hours ago

Contract W2

Contract Independent

36 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Salesforce

Summary

Job Description

We are seeking an experienced Salesforce Business Analyst to support enterprise Salesforce initiatives across Sales Cloud, Service Cloud, Experience Cloud, and the Salesforce Platform. The ideal candidate will work closely with business stakeholders, Architects, Developers, and Scrum teams to gather requirements, define user stories, and deliver scalable Salesforce solutions.

Key Responsibilities

Gather and analyze business requirements.

Create user stories, acceptance criteria, and functional documentation.

Facilitate backlog grooming, sprint planning, and Agile ceremonies.

Collaborate with stakeholders, Architects, Developers, and QA teams.

Support UAT, requirement validation, and solution delivery.

Drive Salesforce process improvements and automation initiatives.

Required Skills

8+ years of Business Analyst experience with Salesforce projects.

Strong knowledge of Sales Cloud, Service Cloud, and Experience Cloud.

Experience with Agile/Scrum, user stories, and backlog management.

Excellent stakeholder management, communication, and documentation skills.

Salesforce certifications (Admin, Sales Cloud, Service Cloud, BA, PO) are a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121769
Position Id: 9016781
Posted 9 hours ago

Contact the job poster

Dinesh Katare

Recruiter @ Central Business Solutions

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