Help Desk Support - Hardware Asset Management

Remote • Posted 7 hours ago • Updated 7 hours ago

Contract W2

Contract Independent

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

ServiceNow
HAM

Summary

Associate s degree in computer science, business, management, information systems, engineering, or related field (4 years of additional relevant experience may be substituted for education).

1 3 years of experience in a help desk, IT support, or customer service role.

Experience with ServiceNow HAM or ITAM modules in a federal or enterprise environment.

Working knowledge of ServiceNow, with exposure to or experience in the HAM module.

Familiarity with hardware asset lifecycle processes, including procurement, deployment, and disposal.

Exceptional customer service and interpersonal communication skills, with the ability to support users of varying technical backgrounds.

Strong attention to detail and organizational skills, with demonstrated ability to manage multiple open tickets simultaneously.

Ability to clearly document issues, actions, and resolutions in a ticketing system.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088966
Position Id: 8920815
Posted 7 hours ago

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