Tier 1 Help Desk or Junior Analyst

Associate s degree in computer science, business, management, information systems, engineering, or related field (4 years of additional relevant experience may be substituted for education). 1 3 years of experience in a help desk, IT support, or customer service role. Experience with ServiceNow HAM or ITAM modules in a federal or enterprise environment. Working knowledge of ServiceNow, with exposure to or experience in the HAM module. Familiarity with hardware asset lifecycle processes, includin

SPANISH BILINGUAL - Customer Support Analyst (TIER 1) At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being. Job Description: We are looking for a highly skilled SPANISH BILINGUAL Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible fo

Help Desk Analyst 5 Months Denver, CO (REMOTE) *Local Candidates Only* Job Description, Roles and Responsibilities The myColorado Customer Support work unit is responsible for providing support to assist in the delivery of government information technology services to Coloradans. The work unit provides Tier I and II support for state government digital services and acts as a liaison for identifying and escalating bugs, issues and/or security breaches.This position provides Tier I and II technic

Job Title: Help Desk Analyst Location:Franklin, TN /Remote Duration: long term Job ID:4CI 7323 Required Qualifications: Handle incoming calls and user support requests professionally Log and manage incidents using ServiceNow or ticketing systems Troubleshoot basic technical issues and provide initial resolution Triage and escalate issues to appropriate support teams Ensure timely follow-up and closure of support tickets Deliver excellent customer service and maintain user satisfact