Help Desk Analyst

Remote • Posted 9 hours ago • Updated 9 hours ago

Full Time

No Travel Required

Remote

Depends on Experience

Fitment

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Job Details

Skills

Help Desk Support
ServiceNow
service desk operations
Issue Triage
Incident Management
Ticketing Systems
Customer Support
IVR Systems
Telephony Systems

Summary

Job Title: Help Desk Analyst

Location: Franklin, TN /Remote

Duration: long term

Job ID: 4CI –7323

Required Qualifications:

Handle incoming calls and user support requests professionally
Log and manage incidents using ServiceNow or ticketing systems
Troubleshoot basic technical issues and provide initial resolution
Triage and escalate issues to appropriate support teams
Ensure timely follow-up and closure of support tickets
Deliver excellent customer service and maintain user satisfaction
Work night shifts and weekend rotational schedules (CST hours)
Handle high call volumes efficiently
Utilize IVR and telephony systems for call handling (preferred)
Maintain accurate documentation of issues and resolutions
Follow standard service desk processes and best practices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110479
Position Id: 7324-19796-
Posted 9 hours ago

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