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IT Support Desk Technician

Fargo, ND, US • Posted 23 days ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Computer Networking
Microsoft Windows
Microsoft Office
Computer Hardware
Database
Network Security
Technical Support
Conflict Resolution
Problem Solving
Communication
Customer Service
Documentation
Regulatory Compliance
Legal

Summary

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

Requirements

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pierce
Position Id: 7466a19d89189f8be9235a3a27db3395
Posted 23 days ago

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