Business Analyst

Role Objectives

• Manage specific components and/or initiatives that support client IT systems and users.
• Support subject matter experts for the future Child Welfare Case Management (CW CM) System.
• Assist the Systems Section within the Systems and Data Management Division to manage functionality of IT systems currently overseen by this unit.
• Support development of user requirements, review project deliverables, and perform user acceptance testing for legacy systems and the future CW CM system.

Role Requirements

• Plan, organize, prioritize, and manage multiple initiatives across the client project team.
• Manage submission and tracking of system defects and change requests related to assigned system components.
• Provide regular status reports for projects and/or tasks as assigned.
• Manage work associated with addressing data quality needs identified by the program office.
• Review user requirements/user stories and functional specifications for system development.
• Responsible for compliance with standards and procedures specific to assigned initiatives.
• Build and maintain relationships with key stakeholders and customer representatives.
• Provide support to business operations and end users for client software applications.
• Communicate effectively with customers and software/hardware suppliers supporting the commonwealth as appropriate.
• Establish and maintain effective working relationships with the network of county children and youth agencies.
• Use Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes.
• Conduct meetings and/or follow-up sessions with stakeholders as needed.
• Able to use the Commonwealth Service Now incident reporting system for incident and request tracking and processing.
• Able to lead/facilitate meetings or workgroups in-person and/or virtually as assigned.
• Able to develop and facilitate presentations in-person and/or virtually as assigned.
• Able to work in a team environment.
• Travel as needed.

Skills and Experience Requirements

• 7 years’ experience in developing business, functional, and user requirements for IT systems.
• 7 years’ knowledge of business analysis process, principles, practices, and techniques.
• Knowledge of software development lifecycle with focus on user requirements and UAT.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work with diverse user groups.
• Fluent in English and able to be clearly understood over the phone.
• Highly Desired – 2 years’ experience performing similar work in the Child Welfare or other Human Services Field.
• Highly Desirable – IIBA certification.

Travel

 The client provides assistance to the 67 County Children and Youth Agencies (CCYA) and four regional offices in Harrisburg, Pittsburgh, Philadelphia, and Scranton.

Location

Join us in Harrisburg, PA, a vibrant city that offers a rich history, a strong sense of community, and a convenient location in the heart of Pennsylvania.