Business Analyst

Join our dynamic team in Richmond, where the Information Technology Unit is committed to delivering top-notch application development and support services. This position plays a crucial role in ensuring that our systems align with the Client''s mission and standards.

Purpose of Position

• Ensure compliance with project management standards for application development and deployment.
• Provide project planning and management to deliver quality services.
• Develop detailed knowledge and expertise in business processes for supported units.
• Participate in teams and maintain positive, professional relationships with colleagues and customers.
• Demonstrate initiative, timeliness, and commitment to self-professional development.

Key Responsibilities

<>1. Project Management, Planning and Analysis:

• Assist in planning system changes and implementing new systems.
• Analyze policies to identify system-related needs.
• Elicit and document technical and business requirements.
• Evaluate the impact of system changes on policy.
• Manage expectations of change sponsors and stakeholders.
• Serve as a liaison between users, ITU, and vendors.

<>2. System Testing:

• Assess, test, and report on system applications and enhancements.
• Create test schedules and strategies according to project scope and delivery dates.
• Analyze testing defects and recommend corrective actions.
• Conduct regression testing and ensure system enhancements meet agency needs.

<>3. System Deployment:

• Execute program enhancements.
• Coordinate project release communication and conduct release meetings with key stakeholders.

<>4. Collaboration:

• Partner with internal and external resources.
• Work with leadership teams to resolve cross-divisional issues.

<>5. Training:

• Provide training to end users.
• Assess training needs and develop training materials.
• Ensure staff can independently use the system.

Skills and Experience

• Expertise in negotiation, facilitation, and consensus building (5 years required).
• Proficiency in requirements solicitation techniques (5 years required).
• Professional oral and written communication skills (5 years required).
• Project management experience (5 years required).
• Working knowledge of SDLC processes like Waterfall, Agile, and Iterative (highly desired, 5 years).
• Experience with technologies such as .NET, C#, Microsoft SQL Server, ETL, and PowerApps (desired).
• Experience with data analysis, profiling, mapping, and validation (desired).
• Bachelor’s degree in Information Technology or related field preferred.