Role: Project Manager
Location: Baltimore, MD (Hybrid)
Duration: 12+ months
Job Description: Minimum Qualifications:
A minimum of seven (7) years of demonstrated professional experience as a Product Manager, with at least three (3) of those years delivering outcomes in complex, regulated, or large-scale environments such as government, healthcare, financial services, or other regulated industries.
A minimum of two (2) years in a product lead capacity overseeing cross-functional delivery of digital services, platforms, or large-scale process improvements, owning product vision, roadmap, and prioritization decisions end-to-end.
Demonstrated experience launching a new digital feature or product end-to-end, from discovery through implementation, with measurable user or business outcomes attributable to the work.
Demonstrated ability to untangle and navigate multiple overlapping layers, functions, and constraints, including legal, regulatory, policy, operational, and technical, to drive alignment and move work forward in environments where authority is distributed across multiple stakeholders.
Demonstrated ability to establish a product vision, define clear criteria for success, and maintain outcome focus while creating and maintaining roadmaps, backlogs, and prioritization frameworks.
Demonstrated track record using qualitative user research and quantitative performance data in combination to address user needs while advancing organizational and program goals.
Demonstrated track record delivering products or features in complex environments using iterative, incremental delivery practices.
Demonstrated skill in workflow mapping, prioritization frameworks, and outcome measurement, including translating business needs into clear requirements, user stories, and acceptance criteria for engineering teams.
Strong written and verbal communication skills, with the ability to adapt tone and approach for executives, frontline staff, and technical audiences. Resilient and mission-driven, with demonstrated ability to build trust, navigate ambiguity, and sustain momentum on long-horizon initiatives.
Demonstrated ability to work collaboratively with engineering, design, business analyst, policy, and program teams.
Preferred Qualifications:
Knowledge of Medicaid, the Children's Health Insurance Program (CHIP), SNAP, TANF, or other federal/state government benefits programs, including familiarity with eligibility determination workflows, redetermination/renewal cycles, ex parte renewal processes, and procedural termination dynamics.
Prior experience as a Product Manager in similar organizations such as state Medicaid agencies, health insurance marketplaces, ACA-related programs, federally qualified health centers, public health agencies, civic technology organizations, or mission-driven nonprofits serving comparable populations.
Familiarity with federal and state policy, compliance, and procurement constraints relevant to public benefits administration, including CMS guidance, federal Medicaid regulations, and state procurement practices.
Background in agile service delivery, discovery-to-delivery cycles, or modernization projects in a regulated or government context, including familiarity with frameworks such as the U.S. Digital Services Playbook, 18F practices, or comparable government modernization methodologies.
Experience partnering closely with human-centered design and service design practitioners on shared outcome teams, translating research insights into product decisions.
Experience defining and managing OKRs, KPIs, or outcome-based metrics frameworks in a product context, including using analytics, A/B testing, and performance data to inform prioritization.
Experience working with AI-assisted workflows, conversational interfaces, or automation in a regulated public-sector context, with attention to responsible AI principles and equity considerations.
Experience managing vendor relationships and contractor teams as part of product delivery, including writing requirements that contractor teams can deliver against.
Experience training, mentoring, or coaching internal teams in modern product management methods, including running discovery sprints, roadmapping workshops, and capacity-building sessions.
Familiarity with accessibility standards (Section 508 and WCAG) and inclusive product design practices for diverse populations.
Professional certifications relevant to the role, such as Certified Scrum Product Owner (CSPO), Pragmatic Marketing/Pragmatic Institute certifications, SAFe Product Owner/Product Manager, or equivalent credentials.
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