A financial services organization is seeking a Change Management Analyst for a remote opportunity supporting enterprise technology change governance.
About the Opportunity:
Responsibilities:
Conduct quality assurance reviews of change requests to validate completeness, accuracy, testing evidence, risk assessments, implementation plans, rollback procedures, and required approvals
Monitor compliance with enterprise change management standards, procedures, controls, and governance requirements
Perform change record inspections and identify non-compliant or high-risk activity requiring remediation or escalation
Analyze change performance metrics, trends, success rates, policy exceptions, and operational risk indicators
Produce compliance reporting, management dashboards, control evidence, and audit documentation
Qualifications:
10+ years of experience in IT Change Management, IT governance, risk, compliance, controls, or related enterprise technology functions
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, or a related field, or equivalent combination of education and experience
Strong experience with IT Change Management and ITIL, including reviewing production changes for risk, completeness, testing, approvals, implementation plans, rollback plans, and policy compliance
Experience reviewing technical documentation, change records, implementation plans, and operational procedures for completeness and compliance
Experience supporting audit, regulatory, risk management, or compliance initiatives within a technology organization
Experience analyzing data, identifying trends, and producing management reporting and metrics
Experience working within an enterprise IT organization, preferably in a regulated or financial services environment
Experience working with IT engineering, infrastructure, security, operations, and software development teams
Experience using ServiceNow or similar IT service management platforms
Desired Skills:
ITIL Foundation, CRISC, CISA, CGRC, GRCP, Security+, or similar certification
Experience performing control monitoring, quality assurance reviews, or compliance testing
Experience supporting SOX, NCUA, FFIEC, internal audit, risk management, or regulatory compliance activities
Experience developing automated reporting, dashboards, or compliance monitoring solutions
Familiarity with ServiceNow reporting, workflow automation, and ITSM processes
Knowledge of change management controls, risk frameworks, and operational governance practices
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