Product Manager, Account Security

Job#: 3026702

Job Description:
POSITION SUMMARY

We are seeking a Product Manager (contractor) to support an Account Security team within a broader Client Trust organization. In this role, you will help deliver secure, scalable, and frictionless login and account creation experiences across high-traffic consumer digital platforms, while protecting user trust and brand integrity.

You will work closely with engineering, UX, cybersecurity, fraud, customer support, loyalty, and business partners to drive initiatives related to modern authentication and identity protection-including passkeys, MFA, OTP, and passwordless login methods.

This role sits within a high-ambiguity, AI-native product environment. It is best suited for a product builder who is comfortable operating with AI-assisted development workflows (e.g., AI coding agents, copilots, and automation tools) as part of day-to-day delivery. While this is not an AI engineering role, the ideal candidate is curious, adaptable, and effective partnering with both human engineers and AI-augmented systems to accelerate product outcomes.

The position spans both digital and in-store supported experiences and demands strong judgment in balancing security, customer experience, and operational risk.
RESPONSIBILITIES

• Support execution of the Account Security product roadmap, with a focus on login, account creation, and identity verification experiences.
• Drive requirements from concept through launch in collaboration with internal engineering teams, external vendors, and AI-assisted development tools or coding agents.
• Contribute to initiatives involving modern authentication technologies, including:
  • Passkeys and passwordless login
  • Multi-factor / two-factor authentication
  • OTP-based phone or email login
• Translate loosely defined problems into clear product requirements, user stories, and acceptance criteria-often in environments where AI tools assist with implementation and iteration.
• Partner closely with Cybersecurity, Fraud, Legal, Privacy, and Risk teams to ensure solutions meet security, compliance, and data protection standards.
• Identify friction points, abuse vectors, and risk signals across web, mobile app, and in-store supported experiences.
• Maintain a healthy, groomed backlog of Account Security-related enhancements and technical initiatives.
• Engage in technical discussions with Engineering, Architecture, vendors, and AI agents to unblock delivery and inform product decisions.
• Create, document, and evolve lightweight processes, templates, and operating norms to enable consistent delivery in a fast-moving, AI-augmented environment.
• Drive incremental product improvements informed by data, experimentation, and customer signals.
• Operate with a high degree of autonomy, adjusting priorities and approaches as business needs and technologies evolve.
• Collaborate with external technology and security partners (e.g., identity, fraud, and authentication providers).

REQUIREMENTS

• Strong curiosity about how authentication, identity, and security systems operate at scale.
• Demonstrated ability to work independently and navigate ambiguity without heavy process or oversight.
• Comfort collaborating in AI-augmented product and engineering environments, including working alongside AI coding agents, copilots, or automation tools (no AI engineering expertise required).
• Ability to balance customer experience, security requirements, technical constraints, and delivery velocity.
• Clear and effective communicator with both technical and non-technical stakeholders.
• Adaptable, nimble, and excited by evolving problem spaces and emerging development models.

MINIMUM EXPERIENCE

• Bachelor's Degree required.
• 3-5 years of experience in Product Management or a closely related role.
• Experience delivering features for large-scale consumer, ecommerce, or digital platforms.
• Hands-on experience with authentication, identity, or account-related product capabilities.
• Familiarity with Agile delivery models and modern tooling (e.g., JIRA, GitHub, AI copilots or agent-based tools).
• Experience supporting high-traffic websites or mobile applications preferred.
• Exposure to fraud, abuse, or risk mitigation is a plus.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.