Network UC Engineer

📄Visa: L2, TN, E2,, (No H1B, & OPT)


Summary:

-          Support and maintenance of Unified Communications platforms (CallManager, Unity Connection, Contact Center Express, Voice Gateways).

-          Dedicated support for internal Optum organizations, including Monarch and BMG.

Daily Activities:

-          Manage and update ServiceNow tickets, ensuring progress toward timely resolution and distributing new tickets to team members as needed.

-          Perform regular health checks of UC servers.

-          Execute assigned project tasks and deliverables.

-          Attend team and stakeholder meetings as required.

Responsibilities

1. UC Infrastructure & Collaboration Management

·         Architect, configure, and deploy enterprise UC solutions, including IP telephony, video conferencing, instant messaging, and contact center platforms.

·         Manage and optimize cloud-based collaboration suites (e.g., Microsoft Teams Phone, Cisco Webex, Zoom Rooms) and integrate them with existing on-premises systems.

·         Configure and maintain SBCs (e.g., AudioCodes, Ribbon, Cisco CUBE) for secure SIP trunking and PSTN connectivity.

2. Network Operations & Optimization

·         Implement and fine-tune QoS policies across LAN/WAN/SD-WAN architectures to prioritize voice and video traffic and eliminate jitter, packet loss, and latency.

·         Conduct deep-dive root cause analysis for complex network and UC issues using packet captures (Wireshark) and call signaling analysis.

·         Monitor network bandwidth and UC license usage to predict future growth and prevent performance bottlenecks.

3. Security & Compliance

·         Implement encryption protocols for media and signaling (SRTP, TLS) to secure collaboration traffic.

·         Perform regular software upgrades, security patches, and backups of UC components and underlying network hardware.

Technical Skills & Qualifications

Required Technical Expertise

·         Deep understanding of SIP, H.323, MGoogle Cloud Platform, RTP/SRTP, and SCCP.

·         Strong knowledge of routing/switching (OSPF, BGP, VLANs, STP) and SD-WAN technologies.

·         Hands-on experience with at least one major ecosystem:

o   Cisco: CUCM, CUC, IMP, Expressway, Webex.

o   Microsoft: Teams Admin Center, Direct Routing, Operator Connect.

o   Avaya / Mitel / Zoom: Equivalent enterprise voice solutions.

·         Proficiency with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, Cisco Prime, Thousand Eyes).

Education & Certifications

·         Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field (or equivalent practical experience).

Preferred Certifications:

·         Cisco Certified Network Professional (CCNP) Collaboration or Enterprise.

·         Microsoft 365 Certified: Teams Voice Engineer Expert.

·         CompTIA Network+ / Security+.