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CCaaS Service Solutions Architect (NiCE)

Remote • Posted 4 hours ago • Updated 4 hours ago

Full Time

No Travel Required

Remote

$110,000 - 125000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

Telephony
Interactive Voice Response
Scripting
nice
genesys

Summary

Core Responsibilities
Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies.

Core responsibilities include but are not limited to:

Solution Design including call routing, omnichannel solution, and WFM.
Pre-Sales & Consulting
System Integration
AI & Automation
Migration & Deployment
Governance (Federal compliance)

Core to this role is a can-do attitude able to provide expert consulting, build out a BU, architect/lead an implementation, and roll up the sleeves to perform adminstrative work.

Experience

5+ years of hands-on experience in a consultative customer-facing role within the CCaaS space.
5+ years of experience administrating NiCE CXone BU
5+ programmatic experience with API''s (REST, SOAP), authentication (OAuth, JWT)
5+ years in CXone solution implementation and delivery.
Prove experience in integration architecture and solution design
Experience with Cognigy, Omelia, and/or SmartReach is a plus
Ability to manage deliverables across multiple projects and meet deadlines

Skills and Certs

NCDP (NiCE Certified Development Professional), NCIE (NiCE Certified, Implementation Engineer)
Deep Knowledge of the NiCE CXone MPower platform, CXone studio scripting, ACD configuration, and SIP/Telephony architecture.
Proficiency with API''s (REST, SOAP), authentication (OAuth, JWT – Jason Web Token), and event-driven architectures.
Stakeholder management, ability to transfer complex technical concepts to business leaders, and strong technical writing capabilities.
Prepare and deliver presentations to clients and stakeholders in the form of solution approaches, impact assessments, and demonstrations.
Familiarity with AI, National Language Processing (NLP/NLU) solutions is higly preferred.
Provide technical architecture leadership, analysis, design, development, and enhancement.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX14faa3
Position Id: 8980434
Posted 4 hours ago

Contact the job poster

Brad Haarala

Sr. Technical Recruiter @ ITCON Services

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