Telecom Engineer II

RESPONSIBILITIES:
Kforce has a client that is seeking a Telecom Engineer II in Orlando, FL.

Overview:
This position provides engineering support and consultation for the design, development and implementation of technical solutions within the company's telephony and contact center telecommunications environments within a complex multi-location, multi-national, and multi-vendor infrastructure. The technical scope of the role includes all contact center technologies consisting of technologies such as but are not limited to the design, implement, and support call flow scripts within the NICE CXOne ecosystem, voice systems, call center technologies, PBX, gateways, voice networks, voicemail, call recording and auxiliary support systems.

This position has knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, SBC's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments.

Operational responsibilities include analyzing existing and proposed telephony and contact center telecommunication environments and applications it identifies areas of needed improvement, deliver recommendations for improvements in scripting efficiency and consult on the migration from Cisco to NICE CXOne.

This candidate provides advanced level infrastructure support and testing for system patching, hardening, and hardware/software upgrades, system updates, and break/fix activities on telecommunications equipment and applications.

The individual must maintain high level understanding and knowledge of the company's applications, telecommunications and data system integration and must be able to understand changes needed within the environment in order to anticipate business, customer, cross-system, cross-process, and cross-project impacts.

REQUIREMENTS:
* Bachelor's degree in computer information systems
* NICE CXOne or CCNA-Collaboration is preferred
* Good oral and written communication skills, ability to work long hours under pressure during system outages and implementations
* Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures
* Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems
* Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, SBC's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments
* Proven ability to perform coordination and problem isolation
* Strong scripting and troubleshooting skills in contact center tech
* Strong documentation and communication abilities
* Some experience leading and directing others

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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