Value Spectrum Technologies LLC
Value Spectrum Technologies LLC

ServiceNow Business Analyst || Onsite in Columbus, OH || W2

Columbus, OH, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
12 Months
Travel Required
On-site
$45 - $50/hr
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Job Details

Skills

  • Acceptance Testing
  • Business Analysis
  • As-is Process
  • Business Process
  • Certified Business Analysis Professional
  • DevOps
  • ITIL
  • JIRA
  • Microsoft Azure
  • Process Mapping
  • ServiceNow
  • Scrum
  • Stakeholder Management
  • Microsoft Windows
  • Regulatory Compliance
  • Functional Requirements
  • Organizational Change Management
  • Issue Tracking

Summary

Job Title: ServiceNow Business Analyst
Location: Columbus, OH (Onsite 5 days/week)
Visa: 

Role Overview: We are looking for a ServiceNow Business Analyst to join our delivery team in Columbus. In this role, you will bridge the gap between complex public sector business needs and technical ServiceNow solutions. You will work closely with stakeholders to elicit requirements, document process flows, and ensure the platform delivers measurable value to the organization.
The ideal candidate deeply understands ServiceNow capabilities and can translate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.
 
Key Responsibilities:
  • Requirement Elicitation: Lead discovery workshops and interviews with stakeholders to identify business pain points and define functional requirements for various ServiceNow modules (ITSM, ITOM, HRSD, etc.).
  • Process Mapping: Design and document "As-Is" and "To-Be" business processes using industry-standard modeling techniques, ensuring alignment with ServiceNow best practices and CSDM standards.
  • Story Authoring: Create high-quality User Stories with clear Acceptance Criteria in an Agile/Scrum environment. Manage and prioritize the product backlog in collaboration with the Engagement Lead.
  • Stakeholder Management: Manage the expectations of diverse stakeholder groups, providing regular updates on project progress and demonstrating platform functionality through "show-and-tell" sessions.
  • UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including creating test scripts, coordinating testing windows with client participants, and managing defect reporting.
  • Operational Readiness: Support Organizational Change Management (OCM) by creating training materials, user guides, and communication plans to ensure high platform adoption rates.
  • Compliance Alignment: Ensure all documented requirements and process designs respect the security constraints of a FedRAMP environment.

Required Qualifications:
  • Experience: 5+ years as a Business Analyst, with at least 3 years specifically focused on the ServiceNow platform.
  • Methodology: Strong experience working in Agile/Scrum environments and using tools like Azure DevOps, Jira, or ServiceNow Agile Development.
  • Public Sector Context: Experience working with state, local, or federal government entities is highly preferred.
  • Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical business owners.
  • Onsite Commitment: Must be able to work onsite 5 days a week in Columbus, OH.

Certifications (Preferred):
  • ServiceNow Certified System Administrator (CSA)
  • ITIL v4 Foundations
  • PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional)
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91165686
  • Position Id: 8983656
  • Posted 10 hours ago

Company Info

About Value Spectrum Technologies LLC

Step into a future defined by empowerment at Value Spectrum Technologies. With leading-edge software solutions and strategic consulting, were dedicated to shaping and elevating your digital tomorrow. Experience the synergy of innovation and collaboration as we unlock unparalleled opportunities for growth in the dynamic landscape of technology. Welcome to empowerment.

Join us in navigating the ever-evolving digital landscape with confidence, as we work together to unlock unprecedented opportunities and build a tomorrow that is truly empowered by the limitless possibilities of technology. Your digital future starts here.

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Laxminath Pabboju

Recruiter @ Value Spectrum Technologies LLC
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