ServiceNow Support Account Manager

Responsibilities: Serve as the primary point of contact for assigned enterprise customers, managing support issues, coordinating with technical teams, and providing regular status updates and service reviews.Proactively monitor customer environments, identify potential issues before they impact the business, and coordinate upgrades, patches, and other maintenance activities.Track service performance against SLAs, drive issue resolution, analyze trends, and recommend continuous improvements to en

Role: Support Account Manager (SAM) ServiceNow Location: USA (Remote) Long Term Contract Mandatory Certification: ServiceNow CSA Key Requirements- 68 years of experience in IT Operations or Service Delivery or Technical Support, or Customer Success roles. Strong understanding of the ServiceNow platform, including ITSM workflows, incidents, problems, changes, upgrades, and platform support processes. Experience managing customer escalations, critical issues, and driving resolution with techn

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Welcome to Ovation Healthcare! At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is