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Service Designer / Contract / Hybrid / Mountain View & San Diego

San Diego, CA, US • Posted 8 days ago • Updated 4 hours ago

Contract W2

On-site

$60 - $68/hr

Motion Recruitment Partners, LLC

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Taxes
Financial Services
Service Delivery
Collaboration
Product Design
Research
Dashboard
Product Development
Pricing
Finance
Customer Experience
Product Management
Tableau
Data Visualization
Presentations
Leadership
Articulate Storyline
Service Design
Human-computer Interaction
SaaS

Summary

Our client, a leader in financial tax software, is looking to hire a Service Designer. This is a hybrid role, onsite 3x per week, that is open to candidates local to San Diego, CA or Mountain View, CA.

*This job is a 6-month W2 contract role with benefits & paid holidays!*

As a Service Designer, you will own critical Customer Experience initiatives with high visibility to leadership, seeking to achieve conversion, quality, and efficiency for financial services products.

What You'll Be Doing

Own the scoping, partner identification, deliverables, timelines, and delivery of service design projects in collaboration with stakeholders across product, design, research, and operations
Design surveys, reviews, and leverage conversion dashboards to gather and visualize customer feedback, identifying dependencies and gaps in service offerings
Leverage data to drive product development initiatives, advocating for the customer experience
Lead initiatives that optimize pricing, cross-sells, and upsells to ensure customers financial needs align to product and value

Required Skill & Qualifications

8+ years in Service Design, Customer Experience Strategy, or Product Management
Experience leveraging data insights from Tableau and/or other data visualization tools
Experience presenting insights to senior leadership, distilling complex data to a simple storyline
Prior experience working in a highly matrixed environment, working cross-functionally

Desired Skills & Experience

Bachelor's Degree in Service Design, Human Computer Interaction, or related field
Prior experience in SaaS, FinTech, or Tech industries highly preferred!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 872251
Posted 8 days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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