Customer Service Representative – Workday Supplier Workstream 100% Remote

Remote • Posted 4 hours ago • Updated 4 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Able to Sponsor
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Workday Supplier Workstream

Summary

Customer Service Representative – Workday Supplier Workstream 100% Remote 

 

 Role Overview:
You will provide Tier 1 and Tier 2 support for the Workday Supplier Workstream, assisting internal teams, external vendors, and agency stakeholders. You will handle supplier onboarding, invoice inquiries, payment updates, portal navigation, and troubleshooting. You will act as the primary contact for support requests and help educate users on portal use and procedures.

Responsibilities:

  • Respond promptly to support requests via tickets, phone calls, and emails regarding the Workday Supplier Module and Supplier Portal
  • Assist external vendors and internal staff with supplier portal registration, tax form submissions, banking updates, and profile maintenance
  • Guide users through invoice submission issues, purchase order matching problems, payment inquiries, and workflow errors
  • Log, categorize, and track support tickets, escalating complex issues to Tier 3 analysts
  • Educate end-users and vendors on portal navigation and self-service features
  • Update knowledge base articles, SOPs, and quick-reference guides to improve user self-service

  

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10513292
  • Position Id: 73886-12895-1790605848
  • Posted 4 hours ago
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