SAP Utilities CRM Analyst Remote

Job Title: SAP Utilities CRM Analyst
Location: Remote with 25% travel to NY or Portland, ME
Experience: 5+ Years
Domain: Utilities
Work Authorization: Any valid US work authorization

Job Overview

We are seeking an experienced SAP Utilities CRM Analyst with strong SAP IS-U experience and expertise in CRM and front-office Customer Service processes. The ideal candidate will work closely with business and technical teams to analyze requirements, improve workflows, and support operational and regulatory needs.

Required Skills and Experience

• 5+ years of SAP experience with mandatory SAP IS-U experience.

• Strong knowledge of CRM and front-office Customer Service processes and transactions.

• Experience documenting business requirements.

• Understanding of regulatory, operational, and internal control requirements.

• Ability to act as a liaison between business teams and technical support organizations.

• Experience translating business needs into technical requirements.

• Knowledge of business process analysis, procedure development, and workflow optimization.

• Experience with issue resolution, testing, validation, and implementation of operational improvements.

• Strong analytical, problem-solving, and communication skills.

Key Responsibilities

• Serve as an SME for CRM and front-office Customer Service processes.

• Research and analyze business processes and operational performance.

• Document business requirements and support compliance initiatives.

• Coordinate between business stakeholders and technical support teams.

• Identify opportunities for workflow optimization and continuous improvement.

• Support testing, validation, issue resolution, and implementation of process improvements.