Experience Design Analyst II

Position: Experience Design Analyst II
Location: PA, Remote
Duration: 6 months
Job ID: 177169

Job Overview:
The Experience Design Analyst II plays a pivotal role in managing the intake, requirements, planning, and delivery support for design-related work within the Customer Experience Strategy & Design (CXSD) organization. This position collaborates closely with stakeholders, designers, Product Owners, Design Leads, agile operations, and delivery partners to ensure requests are clarified, requirements are refined, and work is broken into manageable pieces. The role supports scheduling, milestone planning, and delivery, ensuring completed work aligns with original requests and progresses through governance and milestone gates. Additionally, this role helps implement CXSD-owned processes and ensures alignment with enterprise governance and agile methodologies, including the Scaled Agile Framework (SAFe).

Responsibilities:

• Act as a connector across CXSD and partner teams, aligning cross-functional stakeholders.
• Identify and implement opportunities to improve processes, tools, and team operations.
• Manage intake of design-related work requests for assigned workstreams.
• Coordinate with stakeholders to clarify scope, goals, requirements, dependencies, and success criteria.
• Support scheduling, milestone planning, and delivery readiness.
• Monitor workstreams to identify risks, blockers, and timing issues affecting delivery.
• Document and link design work items in Azure DevOps.
• Track progress across workstreams and surface impacts to scope, timing, and resourcing.
• Validate completed work against original requests and defined requirements.
• Support continuous improvement and process optimization.

Qualifications:

• Bachelor's degree in business, communications, design, information management, project coordination, or a related field, or equivalent professional experience.
• 5+ years of experience coordinating work across multiple stakeholders, teams, or workstreams in a design, digital, product, operations, or project delivery environment.
• Experience gathering, organizing, and clarifying requirements to make work actionable.
• Strong written and verbal communication skills with the ability to create clear documentation.
• Proficiency in work management tools such as Azure DevOps, Figma, SharePoint, or similar platforms.
• Customer-focused mindset with a passion for enabling high-quality experience delivery.

Preferred Qualifications:

• Experience supporting digital product, design, customer experience, or service delivery teams.
• Familiarity with agile methodologies, including backlog refinement, planning, and milestone tracking.
• Experience working in environments that use enterprise platforms and shared services.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $70 - $75/hr. W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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