Salesforce Business Analyst

Hybrid in Irvine, CA, US • Posted 19 hours ago • Updated 19 hours ago
Full Time
No Travel Required
Hybrid
$80,000 - $108,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Salesforce.com
  • Acceptance Testing
  • Agile
  • DevOps
  • JIRA
  • User Stories
  • Process Flow
  • Service Cloud

Summary

Elevate your career with a global leader in their industry. We are seeking a strategic Service Cloud Analyst to bridge the gap between our high-volume customer operations and technical IT infrastructure.

In this role, you won't just manage a system you ll be the Product Owner for our Service Cloud environment, ensuring our platform evolves alongside our expanding international footprint.

The Impact You ll Make

  • Platform Ownership: Act as the primary SME for Service Cloud, driving the roadmap for customer service and operational excellence.

  • Strategic Translation: Facilitate workshops with stakeholders to transform complex business needs into crisp user stories and process flows.

  • Declarative Engineering: Execute hands-on configuration, including complex Flows, Validation Rules, and Lightning components.

  • Data Governance: Oversee user architecture, security profiles, and compliance standards.

  • Business Intelligence: Design executive-level dashboards that translate platform data into actionable growth strategies.

  • Deployment Leadership: Orchestrate UAT and partner with developers to manage the end-to-end release lifecycle.

What You Bring

  • 3+ years of Salesforce Business Analysis experience.

  • 1+ years of dedicated experience within Service Cloud (Omni-Channel and Case Management).

  • Technical Proficiency: Mastery of Flows and data tools (Data Loader/APIs).

  • Agile Expertise: Comfortable navigating Jira/DevOps environments.

  • Education: Bachelor s degree in a technical or business discipline.

Why Join Us?

  • Comp: $80k $108k (DOE) + Profit Sharing & 401(k) matching.

  • Environment: Hybrid (3 days on-site) in a premier Irvine, CA tech campus.

  • Growth: Relocation assistance available; up to 20% travel for enterprise-wide projects.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10294321
  • Position Id: 8943044
  • Posted 19 hours ago
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