Apply Now

Call Center Support

Remote • Posted 10 hours ago • Updated 8 hours ago

Contract W2

Remote

Depends on Experience

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Authorization
Call Center
Collaboration
Communication
Computer Hardware
Computer Networking
Customer Service
FOCUS
Help Desk
Leadership
Management
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Service Level
Technical Support
Technical Writing
Training
User Guides

Summary

Call Center SupportLocation: RemoteWork Authorization: U.S CitizenClient: Federal GovernmentResponsibilities

Serve as the primary point of contact for end-users, providing technical support for Microsoft Office (Word, Excel, PowerPoint) and other IT systems.
Troubleshoot and resolve issues related to MS Office applications, including formatting problems, data corruption, and functionality errors.
Offer guidance and training to end-users on best practices and advanced features of Microsoft Office tools.
Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.
Assist with hardware, software, and basic network troubleshooting as needed.
Collaborate with IT teams to escalate and resolve complex technical issues.
Ensure all support requests are addressed within defined service-level agreements (SLAs).
Create and update technical documentation, FAQs, and user guides specific to MS Office applications.
Stay informed about updates and new features in Microsoft Office to enhance support services.

Any Active Security clearance

Qualifications Required:

Minimum of two (5) years of continuous experience in a Help Desk Support role, with a focus on Microsoft Office applications.
Proven expertise in troubleshooting and resolving issues in Microsoft Word, Excel, and PowerPoint.
Strong ability to work independently and collaboratively with technical teams.
Excellent written and oral communication skills to provide clear guidance and support.
Motivated and results-oriented mindset with a commitment to delivering exceptional customer service.

Preferred:

Familiarity with Office 365 administration and troubleshooting.
Experience creating user guides or training materials for MS Office tools

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10279020
Position Id: 8966641
Posted 10 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Service Desk Support

Remote

•

Today

Job Summary for Service Desk Support: We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and network issues while ensuring a high level of customer satisfaction and timely resolution of incidents. Job Qualifications and Responsibilities for Service Desk Support: Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: Windows OS (Windows 10/11) Microsoft Office 365 Ba

Easy Apply

Contract

Service Desk Analyst

Remote

•

17d ago

Title: Service Desk Analyst Location: Remote Duration: 0 3 Months Contract/ Contract to Hire Job Description: Provide Level 3 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. "See the world through the eyes of the customer delivering world class desktop support for all client issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction with a Senior Technician

Easy Apply

Contract

$30 - $35

Technical Support Technician

Remote

•

26d ago

Proven experience in an IT support role, involving extensive customer support, both remote and in-personFull understanding of Windows Environment and extensive experience with MS Office SuiteA+ CertificationAbility to travel, and ability to pass a Jacobs' driving record reviewIdeally, you'll also have: Bachelor's degree in Information TechnologyServiceNow or related ticketing management system Responsibilities: As a Global Support Services Analyst, you ll join our collaborative and engaging IT

Easy Apply

Third Party, Contract

Depends on Experience

IT Support Desk Manager

Remote

•

Today

IT Support Desk Manager / Lead (M365 & MFA Focus) W2 / Contract to Hire Mostly reote, some onsite in Chicago, IL (near airport) CDW is seeking a hands-on Support Desk Manager/Lead with strong Microsoft 365 administration expertise and a focus on MFA and identity security. This is a player-coach role leading a small team while actively handling Level 2/3 escalations and supporting a range of SaaS applications in a dynamic, acquisition-driven environment. Key Responsibilities: Lead and mentor a

Contract

Depends on Experience

Search all similar jobs