Senior Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are looking for a Senior Business Analyst to bridge the gap between business needs and technology solutions. This role will involve gathering requirements, analyzing processes, and driving improvements that align with organizational goals. The ideal candidate will have strong analytical skills, excellent communication abilities, and proven experience in delivering impactful business solutions.

Key Responsibilities

• Partner with stakeholders to understand business objectives and translate them into functional requirements.
• Lead workshops, interviews, and documentation sessions to capture detailed business needs.
• Analyze current processes, identify gaps, and recommend improvements.
• Collaborate with technical teams to design and implement solutions that meet business requirements.
• Develop business cases, workflows, and user stories to support project delivery.
• Ensure solutions are aligned with organizational strategy and compliance standards.
• Provide guidance and mentorship to junior analysts.
• Support testing, validation, and change management activities.

Required Qualifications

• Bachelor's or Master's degree in Business Administration, Information Systems, or related field.
• 6-8 years of experience as a Business Analyst, with at least 2 years in a senior role.
• Strong expertise in requirements gathering, process mapping, and stakeholder management.
• Proficiency in tools such as JIRA, Confluence, MS Visio, or similar.
• Excellent communication, presentation, and documentation skills.
• Ability to work in cross-functional teams and manage multiple priorities.

Preferred Skills

• Experience in Agile/Scrum methodologies.
• Knowledge of data analysis and visualization tools (e.g., Power BI, Tableau).
• Industry-specific domain knowledge (e.g., BFSI, Healthcare, Retail).
• Business Analyst certifications (CBAP, CCBA, PMI-PBA).

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.