Technical Support Representative - APS

Cary, NC, US • Posted 60+ days ago • Updated 12 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

📊 Calculating match score...

Job Details

Skills

Electronics
Assembly
Distribution
Salesforce.com
Lead Generation
Trade Shows
Industry-specific
Leadership
Training
People Management
Technical Support
Team Leadership
Marketing Communications
Customer Service
Product Support
Relationship Building
Brand
Chemistry
Customer Facing
Communication
Management
Analytical Skill
Conflict Resolution
Problem Solving
Microsoft Office
Customer Relationship Management (CRM)
Emerging Technologies
Business Development
SAP
Sales
SAP CRM
Law

Summary

Position Summary

Parker Lord and the Assembly and Protection Solutions (APS) Division is seeking an experience Technical Support Representative to join our team! The Technical Support Representative is primarily responsible for managing automotive, industrial, and electronics assembly customer inquiries requiring intermediate or advanced levels of commercial and technical support. The Technical Support Representative focuses on product support to qualify leads to generate sales leads for the external sales force and distribution channels. Customer relationship and sales probing skills are an important dimension of the job, as the representative will qualify inbound and outbound leads for the external sales force and distribution channels.

This role will support our APS Division and will follow a hybrid schedule with 4 days in office, 1 day remote.

For more information on our APS Division, you can check out our website: ;/strong>

Responsibilities
Successfully manage incoming customer inquiries from multiple sources including email, Contact Us, EChat, and phone to full resolution
Entering customer inquiries in SalesForce and managing activities, cases, leads, and opportunities
Providing triage for enterprise-wide contacts
Building the sales pipelines by identifying, qualifying, and tracking leads in CRM and partnering with sales to convert to sales pipeline opportunities
Guiding customers through Parker.com so they can review available tools
Participating in outbound lead generation campaigns and tradeshows
Learning industry specific tools that will assist the incumbent in answering product questions and recommendations, learning the product line, etc
Exemplify the Parker Lord Brand Personality and Technical Support mission to extract maximum value from customer inquiries by responding in a professional and timely manner and using personal judgment to evaluate the business value from our customer engagements
Demonstrate leadership in assigned market leads by:
Providing intermediate and advanced technical and commercial support
Providing training to team and managing team resources including FAQs, tribal knowledge, and technical information for their market
Functioning as the technical support point-of-contact and team lead for sales, marketing communications, and other internal LORD functions on projects
Building relationships with scientists, sales, customer service, product, and market managers to facilitate product support and recommendations
Building relationships with customers by providing responsive and credible information by:
Reinforcing the Parker Lord brand for quality service, product selection, and immediate responsiveness in problem solving needs
Ensuring customers call Parker Lord first when they have a need to solve a problem or get product selection support

Qualifications

Required
Education: B.S. or B.A. degree in business, chemistry, or related field
Work Experience: Prior customer facing role or experience in a technical position
Excellent interpersonal and communication skills, including telephone and email skills
Excellent time management
Ability to work in a team environment, cultivate strong internal and external customer relationships
Strong technical aptitude, including analytical and problem-solving capabilities
Superior customer relationship skills
Ability to stay calm, positive, helpful and optimistic in stressful situations
Ability to translate customer requirements into viable technical solutions
Strong computer proficiency, including Microsoft products, SAP, and CRM and the ability to quickly learn new applications
Occasional travel (< 5%)
Preferred:
Knowledge of LORD Corporation's product lines and emerging technologies/business development initiatives
Knowledge of LORD processes and procedures
Experience using SAP
Prior sales experience
Knowledge of SAP/CRM
Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at or @parkerhannifin.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: RTX18c1c7
Position Id: 70067c61d9a2b0a4218a3b8d2837ddcd
Posted 30+ days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Schneider Electric
Lead Field Service Representative - Power/Electrical
Raleigh, North Carolina
•
Today
Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future
Full-time

Becton Dickinson & Company
Sr. Technical Support Specialist
Durham, North Carolina
•
Today
Job Description Summary The Senior Technical Support Specialist delivers advanced-level technical phone support and complex problem resolution for pharmacy automation solutions. They maintain and enhance the internal knowledge base, consistently serving as a trusted resource and recognized subject matter expert across the organization. In this role, they provide high-level technical guidance to cross-functional teams including Field Service, Implementation, Customer Success, and Account Manageme
Full-time

Cadence Design Systems Inc
Application Engineer, Customer Engagement
Cary, North Carolina
•
Today
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Job Duties: Utilizing engineering background, provide pre-sales and/or post-sales technical customer support including implementation, training, and maintenance support for Electronic Design Automation (EDA) and semiconductor intellectual property (IP).Utilize graduate-level research and analysis skills and engineering background to give presentations on the technical capabilities of Ca
Full-time

VAST Data
Technical Support Enablement Trainer
Remote or Raleigh, North Carolina
•
Today
Description We are seeking a highly motivated, technical, and experienced Customer Success Training Manager to join our Enablement team. This role will focus on building, delivering, and maintaining world-class training content for our Customer Success team. You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success Engineers (CSEs), and Professional Servi
Full-time

Search all similar jobs