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IT Helpdesk Specialist (Contract)

Troy, MI, US • Posted 2 days ago • Updated 4 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Energy
Storage
Management
Customer Service
Technical Support
Cabling
Printing
Wireless Communication
Data Link Layer
Switches
System Security
Regulatory Compliance
Active Directory
Remote Desktop
Audiovisual
Videoconferencing
Presentations
Computer Hardware
5S
Microsoft Operating Systems
Microsoft Windows 7
Hardware Installation
Network
Operating Systems
Communication
Microsoft Office

Summary

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! ;br>
Summary:

IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.

Responsibilities:

Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
Maintain server health and performance to support all production system
Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
Configure and install wireless access points, L2 switches
Ensure system security in compliance with company policy
Utilize tools such as Active Directory, Remote Desktop, etc.
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
Maintain cleanliness at work-site in accordance with 5S3R Standards:
- Sort, Set in order, Shine, Standardize, Sustain
- Right Location, Right Quantity, Right Container
Perform other duties as assigned

Qualifications:

High School Diploma or GED required
Vocational Certificate or associate's degree preferred or equivalent, relevant experience

Experience:

3+ years of experience in IT with various operating systems (Windows 7, 10, etc.).
Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred

Skills:

Ability to interpret, analyze, troubleshoot and resolve technical problems
Excellent communication skills including verbal and written
MS Office Suite

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183534
Position Id: f780ac4f453aaf344c93344ad9f4376
Posted 2 days ago

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