Field Engineer _ Detroit, MI (Local/ Airport )

Field Engineer

Contract/ Contract to Hire

Detroit/MI

Local / At airport

Exp with Troubleshooting, Mac/ Windows OS and PC refresh

Top 5 Must-Have Skills :

• Experience providing desktop support and IMAC (Install, Move, Add, Change) services.

• Strong troubleshooting skills for hardware, software, and IT infrastructure issues.
• Ability to diagnose technical problems and deliver effective resolutions.
• Excellent customer service and communication skills.
• Ability to work onsite, travel between locations as needed, and safely use a ladder.

Key Responsibilities:

Provide operational support for desktop, network, and IT infrastructure in office, reservation center, and airport environments.

• Perform Install, Move, Add, and Change (IMAC) activities for end-user devices and IT equipment.
• Deliver onsite technical support during scheduled field visits and dispatch assignments.
• Diagnose hardware, software, and connectivity issues, and implement effective solutions.
• Produce accurate and timely service reports documenting completed work.
• Maintain and document technical processes, procedures, and troubleshooting steps.
• Collect and analyze system performance data to identify and resolve technical issues.
• Manage work assignments efficiently while adhering to established schedules and service levels.
• Accurately document solutions for complex technical issues.
• Develop and document workaround procedures when standard solutions are not effective.
• Provide technical guidance and troubleshooting support to field engineers, technicians, and end users.
• Build and maintain positive customer relationships through professional and responsive support.
• Safely use ladders and perform physical tasks required to install or service IT equipment.

Required Qualifications:

• Experience supporting desktop hardware, software, and IT infrastructure.

• Strong troubleshooting and problem-solving skills.
• Experience documenting technical issues and resolutions.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to work independently and manage multiple service requests.
• Ability to lift equipment and safely use a ladder when required.

Will wait for your response.
Vishnu
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