Technical Project Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Technical Project Specialist L1 is a critical role on our Design, Engineering, and Construction team within the Security Services department, supporting on-going projects. This position requires technical knowledge of planning and security systems, with a proven ability to manage many projects concurrently and on an ongoing basis.

Onsite role in South San Francisco office (4-5 days onsite per week). Occasional travel may be required.

Responsibilities:

• High-Volume Project Management: Lead and manage multiple projects simultaneously, ensuring on-time delivery and execution across multiple security workstreams (access control, video, alarms, monitoring/GSOC integrations).
• Standardized Process Design: Develop and implement standardized processes and best practices from initiation to completion, partnering with SMEs to ensure consistency and scalability across all projects.
• Cross-Functional Coordination: Foster strong partnerships across Facilities, SiteOps, Networking, Construction, Logistics, Security Engineering, and vendor partners, prioritizing and balancing workload demands to meet aggressive project deadlines for numerous concurrent initiatives.
• Audit & Compliance Leadership: Manage auditing processes for new builds and ongoing projects, ensuring security deliverables are tracked, tested, documented, and transitioned to steady-state operations with clear ownership, supporting audit test programs and fieldwork across multiple sites.
• Performance Metrics & Reporting: Oversee and analyze performance metrics (throughput, cycle time, schedule variance, defect/rework rates, commissioning/acceptance pass rates) to evaluate progress and success across a high volume of projects.
• Change Management & Communication: Create sustainable communication themes and systematic routines for clients, including recurring status reporting, stakeholder updates, and readiness checklists for security changes across multiple projects.
• Risk & Issue Management: Serve as the primary driver for scope alignment, risk/issue management, escalation paths, and decision capture for all security SMAC projects, including rapid re-planning for site constraints, outage windows, and operational impacts.
• Documentation SME: Act as the documentation subject matter expert (SME), expediting revisions and changes to technical documentation (drawings/as-builts, SOPs, access control procedures, device inventories, testing records, turnover packages) for a large number of projects.
• Stakeholder Engagement: Build consensus among diverse stakeholders, own RAID logs (risks, assumptions, issues, dependencies), and manage change management artifacts for security implementations at scale.
• Client Management: Meet regularly with client management for structured reviews of delivery health, open risks, upcoming site impacts, and resource constraints across multiple projects.
• Design Engineering & Construction / Audits
• Program Delivery Across Multiple Sites: Direct daily operations and implement standards, procedures, and best practices to ensure a cohesive, consistent, and uniform program.
• Audit Leadership: Plan and support audit test programs, execute audit fieldwork testing, and report on the adequacy and effectiveness of physical and environmental security across multiple sites.
• Technology Mastery: Rapidly learn and master new security platforms, site standards, and operational constraints to support high-volume project delivery.

Qualifications:

• 5 years of technical project management experience supporting security implementations, infrastructure, facilities, or mission-critical environments, with a strong emphasis on managing mulitple projects concurrently and on an ongoing basis.
• Bachelor's degree in related field or relevant experience.
• Proficient with Excel, Outlook, Word, PowerPoint, MS Project or similar Google Suite
• Strong verbal and written communication, attention to detail, and organization.
• Highly motivated and able to work independently as well as in a team environment.
• Comfortable working in a fast-paced, demanding setting, managing multiple concurrent security workstreams across geographically distributed sites.
• Ability to quickly learn and master new technology.
• Proficient in Bluebeam

Compensation

Estimated Pay Range: $80,000.00 - $120,000.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.