Senior Business Analyst

• Support business and IT initiatives by gathering requirements, documenting processes, and assisting with project execution.
• Collaborate with stakeholders to improve workflows, ensure clear communication, and contribute to successful project delivery in a fast-paced environment.

Requirement/Must Have:

• Experience in requirements gathering and documentation.
• Proficiency with Visio, Excel, Word, Teams, and PowerPoint.
• Familiarity with workflow tools such as ServiceNow or Azure DevOps.
• Strong analytical, organizational, and communication skills.
• Experience with process mapping or IT project support.

Responsibilities:

• Gather, analyze, and document business and technical requirements.
• Facilitate requirement-gathering sessions and workshops.
• Write user stories, acceptance criteria, and backlog items.
• Support requirement prioritization and backlog refinement.
• Create and update process flows and documentation.
• Document current-state and future-state workflows.
• Develop SOPs, guides, and operational documentation.
• Track tasks, deliverables, and project dependencies.
• Document meeting notes, decisions, and action items.
• Assist with testing activities and user acceptance testing coordination.
• Support change management and training material development.
• Maintain dashboards and reports for leadership.
• Coordinate communication between business, IT, and stakeholders.
• Assist with onboarding and offboarding of project resources.
• Support procurement documentation and data validation.

Skills:

• Business analysis and requirement documentation.
• Process mapping and workflow analysis.
• Project coordination and support.
• Data analysis and reporting.
• Strong communication and stakeholder management.
• Problem-solving and analytical thinking.
• Adaptability in dynamic environments.

Qualification And Education:

• Bachelor s degree in Business Administration, Information Systems, or related field preferred.

Experience:

• Experience supporting IT projects or business analysis activities.
• Experience with tools such as ServiceNow, SharePoint, Azure DevOps, or Power BI preferred.
• Experience in public sector or healthcare environments preferred.

Should Have:

• Knowledge of SDLC or Agile methodologies.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accountability.