The IT Business Analyst II supports VDH s technology and operations teams by gathering and analyzing business requirements, documenting processes, assisting with solution design, and supporting project execution across multiple program areas
Position Summary
The IT Business Analyst II supports VDH technology initiatives by gathering requirements, mapping processes, documenting workflows, and coordinating with business and technical teams. This role ensures clear communication, accurate documentation, and smooth execution of IT projects. Candidates should be analytical, organized, and comfortable working in a dynamic, multiteam environment.
Key Responsibilities
1. Business Analysis & Requirements
Gather, analyze, and document business and technical requirements.
Facilitate requirementgathering meetings and workshops.
Write user stories, acceptance criteria, and backlog items.
Support requirement prioritization and refinement with product owners and technical leads.
2. Process Mapping & Documentation
Create and update process flows in Visio.
Document currentstate and futurestate workflows.
Produce clear SOPs, reference guides, and operational documentation.
Support standardization and processimprovement efforts.
3. Project & Operational Support
Track tasks, deliverables, and dependencies in portfolio tools.
Document meeting notes, decisions, and action items.
Assist with testing activities and UAT coordination.
Support change management, communications, and training materials.
Maintain dashboards and reports for leadership.
4. Stakeholder Communication
Coordinate between business partners, IT teams, and leadership.
Communicate requirements, decisions, and project updates clearly.
Other Duties (as needed)
Assist with onboarding/offboarding for project resources.
Support procurement documentation and technical input.
Gather and validate data for reporting or decisionmaking.
Required Qualifications
Experience with requirements gathering and documentation.
Proficiency with Visio, Excel, Word, Teams, and PowerPoint.
Familiarity with workflow or project tools like ServiceNow or Azure DevOps.
Strong analytical, organizational, and communication skills.
Experience with process mapping or IT project support.
Preferred Qualifications
Experience in IT or public health environments.
Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI.
Knowledge of SDLC or Agile practices.
Competencies
Attention to detail
Accountability and followthrough
Analytical problemsolving
Ability to learn tools quickly
Clear, professional communication
Adaptability
Working Conditions
Hybrid role; onsite at least three days per week, with occasional increased onsite needs.
Fastpaced, multiteam environment.
Periodic deadlines requiring flexibility.
| Skill | Required / Desired | Amount | of Experience |
| Experience with requirements gathering and documentation. | Required | 3 | Years |
| Proficiency with Visio, Excel, Word, Teams, and PowerPoint. | Required | 3 | Years |
| Familiarity with workflow or project tools like ServiceNow or Azure DevOps. | Required | 3 | Years |
| Strong analytical, organizational, and communication skills. | Required | 3 | Years |
| Experience with process mapping or IT project support. | Required | 3 | Years |
| Experience in IT or public health environments. | Highly desired | 3 | Years |
| Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI. | Highly desired | 3 | Years |
| Knowledge of SDLC or Agile practices. | Highly desired | 3 | Years |
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