Production Support Engineer
Laiba Technologies LLC
Dice Job Match Score™
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Job Details
Skills
- Linux and SQL skills (query writing
- data analysis
- troubleshooting)
- use of AI tools
Summary
Position: Production Support Engineer
Location: Irving, TX ( hybrid 2 days)
Technical Skills: Linux and SQL skills (query writing, data analysis, troubleshooting), use of AI tools
Linux/Unix command-line instructions and Shell scripts
Investigate, troubleshoot, and resolve AYS incident tickets within agreed SLAs.
Ensure adherence to 24-hour incident resolution SLA for assigned support tickets.
Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes.
Perform file handling activities in Linux environments.
Coordinate with development, infrastructure, and business teams for issue resolution.
Utilize AI tools such as Gemini, GitHub Copilot and other productivity tools to accelerate troubleshooting and automation.
Flexible to work in rotational shifts, weekends, and on-call schedules as required.
Ownership mindset with a focus on SLA adherence and customer satisfaction.
Continuous learning attitude and automation-first mindset.
Monitor application health and proactively identify operational issues.
Maintain incident logs, support documentation, and operational runbooks.
Execute SQL queries for data validation, troubleshooting, and issue resolution.
Develop simple scripts and automation solutions to reduce manual intervention.
Understanding production support and incident management processes.
Exposure to ticketing tools and SLA-driven support environments
- Dice Id: 91078931
- Position Id: 9129852
- Posted 4 days ago
Company Info
About Laiba Technologies LLC
Laiba Technology is one of the premier US based IT company. Our corporate office is in USA ,Dubai ,India. We serve government and commercial clients . We provide Software Development,Revenue Cycle Management, Staff Augmentation ,Software Support ,Corporate training etc. We have staffed thousands of contract and full time positions across multiple industries and skill sets. We have steadily grown through word of mouth referrals.
Laiba Technology is one of the reliable and fastest growing Software company serving client globally across the world. The demand for SEO/SMO/PPC, website design and development services and Software solutions worldwide has helped fuel the rapid expansion of We are in international market, where there is great requirement for businesses to increase their online publicity to spur financial growth.
We offer several innovative learning methods and delivery models to cater the unique requirements of a global customer base.
We also provide corporate training's on various cutting edge technologies. We have a team of Certified Trainers with minimum 10+ years of Industry background. Our Training courses are for individuals as well as for corporate. We also undertake customization of the courses as per client requirement.