Irving, Texas
•
4d ago
Position: Production Support Engineer Location: Irving, TX ( hybrid 2 days) Technical Skills: Linux and SQL skills (query writing, data analysis, troubleshooting), use of AI tools Linux/Unix command-line instructions and Shell scripts Investigate, troubleshoot, and resolve AYS incident tickets within agreed SLAs. Ensure adherence to 24-hour incident resolution SLA for assigned support tickets. Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes. Perform file h
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