Senior Process Improvement Manager (IT Transformation)

job summary:

We are seeking a Senior Process Improvement Manager to lead enterprise-wide process transformation initiatives within an IT and operations environment. This role will focus on evaluating current-state workflows, identifying inefficiencies, and designing optimized future-state processes aligned with digital modernization efforts.

The ideal candidate is a Six Sigma Black Belt with strong experience leading cross-functional process redesign initiatives, facilitating stakeholder workshops, and translating business improvements into clear functional and non-functional system requirements. This is a high-visibility role requiring strong executive communication skills and the ability to drive measurable operational impact.

location: Austin, Texas

job type: Contract

salary: $62 - 67 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

Job Responsibilities

• Lead end-to-end reviews of business processes across departments
• Engage stakeholders to identify pain points, bottlenecks, and improvement opportunities
• Document and analyze current-state (As-Is) workflows
• Design optimized future-state (To-Be) processes and transition plans
• Conduct gap analysis and root cause analysis (e.g., Fishbone, Pareto)
• Provide data-driven recommendations to improve efficiency and reduce waste
• Translate optimized processes into functional and non-functional system requirements
• Collaborate with IT and product teams to align process improvements with system capabilities
• Facilitate workshops, process mapping sessions, and working groups
• Develop KPIs and performance metrics to measure impact and ROI
• Present findings and recommendations to leadership

qualifications:

Qualifications:

- 8+ years of experience in process engineering, business process improvement, or operations optimization

- 5+ years of experience evaluating current-state processes and designing optimized future-state solutions

- Six Sigma Black Belt certification (required)

- Proven experience leading enterprise-level process transformation initiatives

- Strong experience documenting As-Is and To-Be workflows

- Experience translating business processes into functional and non-functional system requirements

- Proficiency with process modeling tools (e.g., Visio)

- Strong facilitation, stakeholder engagement, and executive communication skills

- Ability to work in a hybrid onsite capacity in Austin, TX

Preferred

- Experience in regulated or government environments

- Familiarity with low-code or process automation platforms

- Lean certification

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.