Application Support Analyst

Overland Park, KS, US • Posted 12 hours ago • Updated 1 hour ago
Full Time
On-site
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Autodesk
  • SQL
  • Clarity
  • Application Support
  • Microsoft Office
  • Adobe CS
  • Software Maintenance
  • Database
  • Cloud Computing
  • Management
  • Root Cause Analysis
  • ITIL
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Reporting
  • IT Service Management
  • ServiceNow
  • Production Support

Summary

Application Support Engineer (Engineering Applications)

Location: Overland Park, KS 66211 (Onsite)

Duration: Contract

Experience Required

  • 5 8 years of experience in Application Maintenance & Support (AMS) within an Engineering environment.
  • Experience supporting engineering and business-critical applications.

Mandatory Technical Skills

Candidates should have at least 4 of the following skills:

  • Bluebeam
  • Adobe Suite
  • Microsoft Office
  • Autodesk Applications
  • Bentley Applications
  • Basic SQL
  • Basic understanding of CAD Applications
  • HQMS
  • Clarity
  • Production/Application Support

Key Responsibilities

  • Install, configure, and support Microsoft Office, Bluebeam, Adobe Suite, and Engineering Applications.
  • Provide Application Maintenance & Support (AMS) for engineering applications.
  • Troubleshoot application, database, and hybrid cloud issues.
  • Manage and resolve Severity 1 & Severity 2 incidents, ensuring timely service restoration.
  • Perform Root Cause Analysis (RCA) and implement preventive actions.
  • Follow ITIL best practices, including:
    • Incident Management
    • Problem Management
    • Change Management
    • Knowledge Management
  • Track and report incidents using ITSM tools (ServiceNow preferred).
  • Communicate technical issues effectively to both technical and non-technical stakeholders.
  • Adapt quickly to changing priorities in a production support environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90999956
  • Position Id: 2026-45593
  • Posted 12 hours ago
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