Help Desk Engineer

job summary:

The primary focus of this role is to handle day-to-day office support and end-user technical workflows. While the core responsibilities are centered on L1 desktop support, user provisioning, and onboarding, the ideal candidate will operate within an established Microsoft and network infrastructure environment.

location: Reno, Nevada

job type: Contract

salary: $39 - 43 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Heavy focus on Active Directory (AD) management, user provisioning, and handling the technical workflows for employee onboarding and offboarding.
• Performance of IMAC (Install, Move, Add, Change) services for desktops, laptops, and printers, as well as managing hardware imaging and deployment for local users.
• Utilize SharePoint as the primary ticket management platform to log, track, and resolve daily support requests, while maintaining problem logs, weekly work logs, and hardware/software inventories.
• Provide onsite technical support for Microsoft productivity tools, including Outlook and Office products, and assist with Windows O/S patch verification and basic virus security policies.
• Assist with basic maintenance, monitoring, and local troubleshooting of office IT equipment (e.g., switches, UPS, cell phones, video conferencing, and telephony) under the direction of the IT infrastructure team.

qualifications:

Bachelor's degree in information systems or computer science, OR equivalent industry experience and technical training.

1-3+ years of technical help desk or desktop support experience.

Ability to work independently under minimal supervision to execute daily tasks during the coverage period.

Proven experience as an L1 Help Desk / Service Desk professional handling day-to-day office support.

Strong hands-on experience with Windows OS, Active Directory management, and Group Policy.

Experience utilizing or managing workflows within SharePoint for ticket tracking.

Strong problem-solving, analytical, and troubleshooting skills, combined with an excellent verbal and written communication style and a strong customer-service mindset when supporting end-users.

Experience writing or executing PowerShell scripting is considered a strong plus.

CompTIA A+ certification for desktop maintenance.

Basic working knowledge or familiarity with network protocols (TCP/IP, DNS, DHCP).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.