In person interview needed. Onsite from day 1
Candidates with fake experience are advised not to apply. All candidates will be required to provide completed I9 form for verification at the time of resume submission. Please don't apply if you are not able to provide it.
Location: Albany, NY
Duration: 12+ months
Responsibilities
- Assist end-user customers and resolve user's technical problems.
- Coordinate and Manage statewide software rollout for newest major release (1+ year rollout)
- Work with local law enforcement agencies to communicate requirements; coordinate implementation, schedule installation, and follow-up to ensure system is operational
- Assist in the setup and installation of TraCS software.
- Support and troubleshoot application issues.
- Coordinate and Conduct classroom style trainings to local police agencies.
- Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
- Conduct testing of application.
- Develop test plans for testing application.
- Create and Coordinate Install/Update Schedules.
- Install and Troubleshoot SPIDER Application.
- Install and Configure IIS/FTP for multiple operating systems.
- Setup, Test and Troubleshoot wireless solutions.
- Develop TraCS process flow for local agencies.
- Coordinate with Local Agency IT Staff for the implementation of TraCS.
Skills Needed
84 months of experience working with end users to troubleshoot both hardware and software issues
60 months of experience working in a second tier help desk environment
36 months of experience in developing test plans and performing system level testing
36 months of experience with public safety mobile computing environments
36 months of experience in conducting technical and end-user training in a classroom environment
36 months of experience in developing technical and training materials
60 months of experience supporting Traffic and Criminal Software in a public safety environment
Bachelors Degree in an information technology related program of study from an accredited university or college
60 months of experience in configuring and troubleshooting public safety mobile communications systems
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