Helpdesk Support Specialist

Hybrid in Merrimack, NH, US • Posted 27 days ago • Updated 22 days ago
Contract W2
No Travel Required
Able to Sponsor
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • SQL
  • Tableau

Summary

Helpdesk Support Specialist

Introduction:

The Helpdesk Support Specialist Level-1 Production Support position involves providing phone and email support, creating tickets, and offering the first level of incident triage. This role is crucial in ensuring seamless operations and resolving technical issues for our team.

Responsibilities:

  • Provide phone and email support to users
  • Create tickets for reported incidents and requests
  • Offer the first level of incident triage to identify and resolve issues
  • Manage and maintain systems administration tasks
  • Handle physical and virtual desktops, active directory services, and cloud hosted services
  • Utilize ticketing tools such as ServiceNow to track and manage support requests
  • Utilize Tableau, SQL, and PowerBI for data analysis and reporting
  • Experience running bridges for incident management

Requirements:

Required Skills:

  • Outstanding interpersonal skills - both written and verbal
  • Experience in helpdesk and production support
  • Proficiency in systems administration tasks
  • Knowledge of managing physical and virtual desktops, active directory services, and cloud hosted services
  • Experience with ticketing tools such as ServiceNow
  • Proficiency in Tableau, SQL, and PowerBI

Preferred Skills:

  • Experience with running incident bridges

Location: Merrimack, NH

Shift: First shift (supporting 7am-7pm) rotating split shift

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10227485
  • Position Id: 8876946
  • Posted 27 days ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

District of Columbia

Today

Full-time

USD 27.25 - 30.80 per hour

Woodbury, New York

Today

Easy Apply

Full-time

$40000 - $70000

Concord, New Hampshire

Today

Easy Apply

Contract, Third Party

$45 - $48

Cambridge, Massachusetts

Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Search all similar jobs