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IT Onsite Technician

Baltimore, MD, US • Posted 2 days ago • Updated 12 hours ago

Full Time

On-site

USD $52,000.00 - 56,000.00 per year

Fitment

Dice Job Match Score™

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Job Details

Skills

Recruiting
End-user Computing
Microsoft Windows
Computer Hardware
Citrix
VMware
Microsoft Azure
Microsoft Office
Microsoft Outlook
Microsoft SharePoint
Communication
Remote Support
Technical Support
Laptop
Mobile Devices
VDI
Computer Networking
Customer Service
Financial Services
Analytical Skill
Service Delivery
Virtual Desktop
Documentation
IT Infrastructure
Management
Rhino
Health Insurance
Life Insurance
Knowledge Management
Insurance

Recruiting
End-user Computing
Microsoft Windows
Computer Hardware
Citrix
VMware
Microsoft Azure
Microsoft Office
Microsoft Outlook
Microsoft SharePoint
Communication
Remote Support
Technical Support
Laptop
Mobile Devices
VDI
Computer Networking
Customer Service
Financial Services
Analytical Skill
Service Delivery
Virtual Desktop
Documentation
IT Infrastructure
Management
Rhino
Health Insurance
Life Insurance
Knowledge Management
Insurance

Summary

Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us

Your skills

4-5 years of experience in desktop support, end user computing, or IT support roles
High School Diploma or GED in relevant field of studies.
Experience troubleshooting Windows desktop environments, enterprise applications and hardware.
Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365).
Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Experience with Ticketing tools
Excellent communication and customer service skills.
This role is a Salary Non- Exempt position with a targeted Salary range of $52,000.00 - $56,000.00 USD, based on experience and skillsets.

Your tasks

The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications. This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.

The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.

Advanced troubleshooting and analytical skills
Customer-focused service delivery
Ability to support both physical endpoints and virtual desktop environments
Strong documentation and process discipline
Ability to prioritize and manage multiple support requests

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

Health/ Medical insurance
Life insurance
Disability Insurance
Dental insurance
Internal career development program
Car Allowance/ KM Allowance
Holiday/ Vacation Bonus
Vision Insurance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183364
Position Id: fd84cde6bb8ad82d70c21180b035f8ce
Posted 2 days ago

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