TrackWise Support Engineer

Role: TrackWise Support Engineer

Location: Indianapolis, IN

Duration: Contract

Primary Responsibilities :

• Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
• Perform system monitoring, health checks, and performance tuning.
• Manage user accounts, permissions, and access controls within TrackWise.
• Implement and maintain TrackWise configurations, workflows, and data structures.
• Manage and support TrackWise environments (development, test, production).
• Develop and maintain custom Java-based components and integrations for TrackWise.
• Troubleshoot and resolve Java-related issues within the TrackWise environment.
• Understand and utilize Java APIs for TrackWise integration.
• Manage and maintain the TrackWise web application, including server configuration and deployment.
• Troubleshoot and resolve web application issues.
• Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
• Manage and support Team Access configurations and integrations.
• Create and maintain Team Access reports.
• Understand and apply QM principles and best practices within the TrackWise system.
• Support the implementation and maintenance of QM processes within TrackWise.
• Manage and track support tickets and issues using a ticketing system.
• Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

Required Skills and Experience :

• 6-10 years of experience as a TrackWise Support Engineer.
• Strong knowledge of TrackWise Quality Management System (QMS).
• Hands-on experience with TrackWise configuration and administration.
• Proficiency in Java development and troubleshooting.
• Experience with web administration and server management.
• Experience with Team Access and Crystal Reports.
• Strong understanding of Quality Management (QM) principles and best practices.
• Experience with issue management and ticketing systems.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team