We are looking for a TrackWise Support Engineer to join our team. Please review the job description below, and let us know if you are interested and available.
If this opportunity matches your experience and career goals, we would love to discuss it more. Additionally, feel free to share your updated resume for consideration
Role: TrackWise Support Engineer
Location: Indianapolis, IN
Duration: 12+ Months
Rate: $50/HR on W2
Job Details:
Primary Responsibilities :
- Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
- Perform system monitoring, health checks, and performance tuning.
- Manage user accounts, permissions, and access controls within TrackWise.
- Implement and maintain TrackWise configurations, workflows, and data structures.
- Manage and support TrackWise environments (development, test, production).
- Develop and maintain custom Java-based components and integrations for TrackWise.
- Troubleshoot and resolve Java-related issues within the TrackWise environment.
- Understand and utilize Java APIs for TrackWise integration.
- Manage and maintain the TrackWise web application, including server configuration and deployment.
- Troubleshoot and resolve web application issues.
- Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
- Manage and support Team Access configurations and integrations.
- Create and maintain Team Access reports.
- Understand and apply QM principles and best practices within the TrackWise system.
- Support the implementation and maintenance of QM processes within TrackWise.
- Manage and track support tickets and issues using a ticketing system.
- Work closely with cross-functional teams, including developers, QA engineers, and business analysts.
Required Skills and Experience :
- 6-10 years of experience as a TrackWise Support Engineer.
- Strong knowledge of TrackWise Quality Management System (QMS).
- Hands-on experience with TrackWise configuration and administration.
- Proficiency in Java development and troubleshooting.
- Experience with web administration and server management.
- Experience with Team Access and Crystal Reports.
- Strong understanding of Quality Management (QM) principles and best practices.
- Experience with issue management and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team
Thank you!
Best Regards,
Sumit Talekar
Associate Manager – Talent Acquisition
Silverlink Technologies Inc.
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