TrackWise Support Engineer - Remote / Telecommute

Indianapolis, IN, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

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Skills

Access Control
Communication
Conflict Resolution
Crystal Reports
Data Analysis
Data Structure
Development Testing
Incident Management

Summary

We are looking for TrackWise Support Engineer - Remote / Telecommute for our client in Indianapolic, IN

Job Title: TrackWise Support Engineer - Remote / Telecommute

Job Location: Indianapolis, IN

Job Type: Contract

Job Description:

Responsibilities:

Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
Perform system monitoring, health checks, and performance tuning.
Manage user accounts, permissions, and access controls within TrackWise.
Implement and maintain TrackWise configurations, workflows, and data structures.
Manage and support TrackWise environments (development, test, production).
Develop and maintain custom Java-based components and integrations for TrackWise.
Troubleshoot and resolve Java-related issues within the TrackWise environment.
Understand and utilize Java APIs for TrackWise integration.
Manage and maintain the TrackWise web application, including server configuration and deployment.
Troubleshoot and resolve web application issues.
Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
Manage and support Team Access configurations and integrations.
Create and maintain Team Access reports.
Understand and apply QM principles and best practices within the TrackWise system.
Support the implementation and maintenance of QM processes within TrackWise.
Manage and track support tickets and issues using a ticketing system.
Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

Required Skills and Experience:

6-10 years of experience as a TrackWise Support Engineer.
Strong knowledge of TrackWise Quality Management System (QMS).
Hands-on experience with TrackWise configuration and administration.
Proficiency in Java development and troubleshooting.
Experience with web administration and server management.
Experience with Team Access and Crystal Reports.
Strong understanding of Quality Management (QM) principles and best practices.
Experience with issue management and ticketing systems.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: IN_TWSE_0227
Posted 3 hours ago

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TrackWise Support Engineer - Remote / Telecommute

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Job Details

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