Technical Support Analyst

RESPONSIBILITIES:
Kforce has a client in Denver, CO that is seeking a Technical Support Analyst for a hybrid role.

Overview:
We are seeking a Technology Support Analyst to support daily IT operations, enhance user productivity, and ensure a secure, reliable technology environment. This role combines hands-on support, systems analysis, and vendor coordination, serving as the primary in-house IT resource while partnering with a managed service provider (MSP).

Responsibilities:
* Provide Tier 1-2 end-user support for laptops, mobile devices, collaboration tools, and business applications
* Troubleshoot Microsoft 365, Zoom, RingCentral, and related systems
* Analyze workflows and recommend technology improvements
* Manage user provisioning, MFA, and access controls (Entra ID)
* Administer Microsoft 365 (Exchange, Teams, SharePoint, licensing)
* Coordinate with MSP on escalations, patching, and infrastructure support
* Support business applications (e.g., Salesforce) and gather user requirements
* Manage onboarding/offboarding, device setup, and asset inventory
* Maintain documentation and assist with security and compliance initiatives

REQUIREMENTS:
* 2-5 years of IT support or systems analysis experience
* Experience with Microsoft 365 and Entra ID administration
* Strong troubleshooting and problem-solving skills
* Experience supporting end users in a professional environment
* Familiarity with MSP collaboration preferred
* Financial services or CRM experience is a plus
* MSP/vendor coordination experience
* Strong communication (technical/business translation) skills
* Ownership mindset with strong customer service orientation
* Strong communication and customer service mindset
* Ability to translate technical concepts for non-technical users
* Highly organized with attention to detail
* Ability to manage multiple priorities in a fast-paced environment

Experience with:
* Microsoft 365 + Entra ID administration
* Tier 1-2 end-user support (high-touch/white-glove)
* Systems analysis and requirements gathering

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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