Salesforce Architect (Sales Cloud & Health Cloud)

Role: Salesforce Architect (Healthcare & AI Automation)

Location: Little Rock, AR (Remote with occasional travel)

Client: Healthcare Domain

Mandatory Skills: Enterprise Salesforce Solutions across Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and related platform technologies (Certified).

ESSENTIAL JOB FUNCTIONS:  

·        Lead the architecture, design, and optimization of enterprise Salesforce solutions across Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and related platform technologies.

·        Define and maintain Salesforce architecture standards, governance models, security frameworks, and best practices to ensure scalability, performance, and maintainability.

·        Architect and oversee complex integrations between Salesforce, ERP systems, telephony/contact center platforms (e.g., NICE, Revenue.io), marketing automation tools, and third-party applications.

·        Design and implement scalable data models, automation frameworks, workflows, Flows, APIs, and integration patterns to support enterprise business processes.

·        Lead adoption and governance of AI-enabled Salesforce capabilities, including Salesforce Einstein, Copilot, predictive analytics, and generative AI solutions.

·        Evaluate and implement AI-driven automation and customer engagement strategies to improve productivity, personalization, forecasting, and operational efficiency.

·        Establish and enforce data governance, security controls, and compliance standards across the Salesforce ecosystem, ensuring alignment with HIPAA, GDPR, and enterprise security policies.

·        Partner with business stakeholders to translate strategic objectives into scalable technical Architectures and platform roadmaps.

·        Lead technical design reviews, solution governance, and architecture decisions across Salesforce projects and enhancements.

·        Mentor developers, administrators, analysts, and technical teams by establishing architecture standards, development best practices, and technical guidance.

·        Drive continuous improvement initiatives focused on platform performance, automation, AI innovation, and user adoption.

·        Collaborate with Infrastructure, Security, Data, and Application teams to ensure seamless interoperability across enterprise platforms.

QUALIFICATIONS:  

·        Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required; Master’s degree preferred.

·        Minimum of 10+ years of experience with Salesforce platforms, including architecture, solution design, and enterprise implementations.

·        Minimum of 5+ years in a Salesforce Architect or senior technical leadership role.

·        Deep expertise with Salesforce Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and Platform architecture.

·        Strong experience with Salesforce architecture frameworks, including enterprise integration patterns, governance models, and scalable platform design.

·        Experience with Salesforce AI capabilities, including Einstein, Copilot, predictive analytics, and generative AI integrations.

·        Strong understanding of AI governance, responsible AI practices, data privacy, and AI security considerations.

·        Expertise with Salesforce automation tools, including Flow, Apex, Lightning Web Components (LWC), APIs, and middleware/integration platforms.

·        Experience integrating Salesforce with ERP systems, telephony/contact center platforms, marketing automation tools, and enterprise data platforms.

·        Strong knowledge of data architecture, master data management, analytics, and reporting frameworks.

·        Understanding of security and compliance requirements in regulated industries, including HIPAA and GDPR.

·        Excellent leadership, communication, stakeholder management, and problem-solving skills.

KEY COMPETENCIES:    

·        Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.

·        Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.

·        Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

·        Resourcefulness: Secures and deploys resources effectively and efficiently.

·        Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.

·        Ensures Accountability: Holds self and other accountable to meet commitment.

·        Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.

·        Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.