Salesforce Architect (Healthcare & AI)- Remote- Little Rock, AR- and GC

Role: Salesforce Architect (Healthcare & AI Automation)

Location: Little Rock, AR (Remote with occasional travel)

Client: Healthcare Domain

Mandatory Skills: Enterprise Salesforce Solutions across Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and related platform technologies (Certified).

ESSENTIAL JOB FUNCTIONS:  

• Lead the architecture, design, and optimization of enterprise Salesforce solutions across Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and related platform technologies.
• Define and maintain Salesforce architecture standards, governance models, security frameworks, and best practices to ensure scalability, performance, and maintainability.
• Architect and oversee complex integrations between Salesforce, ERP systems, telephony/contact center platforms (e.g., NICE, Revenue.io), marketing automation tools, and third-party applications.
• Design and implement scalable data models, automation frameworks, workflows, Flows, APIs, and integration patterns to support enterprise business processes.
• Lead adoption and governance of AI-enabled Salesforce capabilities, including Salesforce Einstein, Copilot, predictive analytics, and generative AI solutions.
• Evaluate and implement AI-driven automation and customer engagement strategies to improve productivity, personalization, forecasting, and operational efficiency.
• Establish and enforce data governance, security controls, and compliance standards across the Salesforce ecosystem, ensuring alignment with HIPAA, GDPR, and enterprise security policies.
• Partner with business stakeholders to translate strategic objectives into scalable technical Architectures and platform roadmaps.
• Lead technical design reviews, solution governance, and architecture decisions across Salesforce projects and enhancements.
• Mentor developers, administrators, analysts, and technical teams by establishing architecture standards, development best practices, and technical guidance.
• Drive continuous improvement initiatives focused on platform performance, automation, AI innovation, and user adoption.
• Collaborate with Infrastructure, Security, Data, and Application teams to ensure seamless interoperability across enterprise platforms.

QUALIFICATIONS:  

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required; Master’s degree preferred.
• Minimum of 10+ years of experience with Salesforce platforms, including architecture, solution design, and enterprise implementations.
• Minimum of 5+ years in a Salesforce Architect or senior technical leadership role.
• Deep expertise with Salesforce Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and Platform architecture.
• Strong experience with Salesforce architecture frameworks, including enterprise integration patterns, governance models, and scalable platform design.
• Experience with Salesforce AI capabilities, including Einstein, Copilot, predictive analytics, and generative AI integrations.
• Strong understanding of AI governance, responsible AI practices, data privacy, and AI security considerations.
• Expertise with Salesforce automation tools, including Flow, Apex, Lightning Web Components (LWC), APIs, and middleware/integration platforms.
• Experience integrating Salesforce with ERP systems, telephony/contact center platforms, marketing automation tools, and enterprise data platforms.
• Strong knowledge of data architecture, master data management, analytics, and reporting frameworks.
• Understanding of security and compliance requirements in regulated industries, including HIPAA and GDPR.
• Excellent leadership, communication, stakeholder management, and problem-solving skills.

KEY COMPETENCIES:    

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.