Senior - Organizational Change Manager - Remote / Telecommute

Job Title: Senior - Organizational Change Manager - Remote / Telecommute

Job Location:

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Degree or diploma in Computer Science, Information Technology, Business Analysis, Information Systems, Public Administration, Business Administration, Organizational Development, Communications, Human Resources, Adult Learning, Project Management, or a related discipline.
• 3+ years of experience working as an Organizational Change Manager on at least one multi-year project in public-sector organizations, impacting 50+ staff.
• 7+ years of experience developing and implementing change management strategies, business readiness assessments, stakeholder engagement plans, and change impact assessments.
• 7+ years of experience with effective communication materials for stakeholders including newsletters, FAQs, user guides, and presentations.
• 2+ years of experience implementing citizen services portal and business workflow applications on ServiceNow platform.
• 7+ years of experience leading Organizational Change Management activities for business transformation and technology-enabled projects.
• 2+ years of experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives.
• 5+ years of experience working in Agile, Scrum, or hybrid project delivery environments.

Responsibilities:

• Develop, maintain, and execute an integrated Business Readiness and Organizational Change Management strategy aligned with project scope and emerging AI-enabled capabilities.
• Identify readiness requirements, dependencies, assumptions, constraints, and potential impacts associated with new technologies.
• Establish and maintain business readiness plans, schedules, deliverables, metrics, and reporting mechanisms.
• Conduct change impact assessments across business processes, organizational roles, procedures, services, and operational practices.
• Develop stakeholder readiness assessments and monitor organizational preparedness throughout project delivery using feedback mechanisms.
• Identify, document, and manage change-related risks, issues, resistance factors, and mitigation strategies.
• Develop and implement a communications and engagement strategy to support awareness, understanding, and adoption.
• Create and maintain communication materials, key messages, stakeholder briefings, presentations, and knowledge resources.
• Develop and maintain a comprehensive training approach aligned with approved business processes and user needs.
• Oversee development of training materials, including user guides, instructor-led materials, job aids, and process documentation.
• Coordinate training planning, scheduling, logistics, and delivery activities with business representatives and subject matter experts.
• Promote awareness and effective utilization of approved AI-enabled tools and capabilities that support business productivity.
• Coordinate business readiness activities supporting deployment, go-live, stabilization, and transition to operations.
• Provide regular status reporting on change management, stakeholder engagement, communications, and training activities.
• Participate in project governance forums, steering committee briefings, and readiness reviews.
• Assess and validate AI-generated outputs to ensure accuracy, completeness, and alignment with project objectives.

Nice to Have:

• 7+ years of experience developing and delivering communications and presentations at multiple levels of an organization.
• 7+ years of experience fostering effective working relationships with leadership and stakeholders.
• 1+ years of experience leveraging and evaluating AI-assisted tools to develop communication materials and training content.
• 1+ years of experience using Artificial Intelligence (AI) and Generative AI tools to support change management and business readiness.

Skills:

• Organizational Change Management.
• Business Readiness.
• Stakeholder Management.
• Change Impact Assessment.
• Communications.
• Training & Adoption.
• Project Management.
• ServiceNow.
• Agile/Scrum.
• AI/Generative AI.
• Risk Management.

Qualification And Education:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities